Frequently Asked Questions

Table of Contents

Click on a topic to view frequently asked questions about that topic.

Back to Top

General Questions

How do I contact customer service?

You may contact our customer service department using our online form or e-mail us at info@crystalforge.com.

How do I recover a forgotten password?

Enter your email address on the password request page and we'll email you a link which you can use to change your password. If you remember your password after making the request, you can safely ignore the email and the link will expire in 24 hours.

How do I unsubscribe from your email lists?

You can update your email notification settings in the Email Preferences section of your Account page.

Please note: You cannot opt out of transactional emails, such as order confirmations and shipment notices.

How do I become a writer for Crystal Forge Games?

If you would like to become an author for Crystal Forge Games, please review our Submission Guidelines for information on how to properly make a submission request.

How do I become an artist for Crystal Forge Games?

Please review our Submission Guidelines for instructions on what to include and how to submit your portfolio.

Can you send me a copy of a particular illustration?

We do not send out high resolution images of our artwork.

Back to Top

Subscriptions

How do subscriptions work?

Registering on crystalforge.com is free, however we also offer several tiers of paid subscriptions. Each tier offers a set of benefits for subscribers beyond the free content on our website. When you sign up for a subscription, you will instantly gain access to the benefits of that tier for the duration of your subscription (1 month, 6months, or 12 months). If you choose to enable automatic renewal, your subscription will be renewed at the end of your subscription period.

You must have a valid credit card and a valid e-mail address to subscribe.

What advantages are there to subscribing?

Subscribers gain access to ad-free content, subscriber-only content, enhanced functionality for gaming tools, and store discounts. You can review all of the benefits of each tier and purchase a subscription on our Subscriptions page.

How often do you charge for subscriptions?

When you select a subscription tier you also select a subscription duration (1-month, 6-months, or 12-months). The subscription price is charged at the beginning of the subscription period. If you select automatic renewal, we will attempt to charge your card on file when your current subscription expires. If successful, your subscription will automatically be renewed at the same level, for the selected duration.

Why can't I access subscriber content or features?

Please check Your Account page to ensure that your subscription has not expired. If you just purchased a subscription, it may be that the charge for your subscription has not yet cleared. Please allow up to 15 minutes for your charge to be completed and refresh the site. Another possibility is that you are viewing a cached version of the site. You can try to clearing your browser's cache to see if that corrects the issue. If you still cannot access subscriber features, please submit a Support Ticket.

With a new subscription, do I get access to older content?

Yes! As long as you are an active subscriber, you will get access to all subscriber content and features, regardless of when they were released.

How do I change my credit card for renewing my subscription?

You can view your subscription status, update your credit card information, and enable or disable automatic renewal on Your Account page.

Can I subscribe for just one month?

Yes, simply uncheck the box for automatic renewal when you purchase a subscription and select 1 month as the duration. Your subscription will automatically expire after one month and your card will not be charged again. If you change your mind during that time, you can always enable automatic renewal on Your Account page.

How do I cancel a subscription?

To cancel a subscription simply turn off auto renewal on Your Account page and your subscription will expire at the end of the current plan duration. See Terms & Conditions: Fees and Payments for more information on changing or cancelling subscriptions.